Frequently Asked Questions
-What is your return policy?
Due to the customization of these products, all orders are final. The consultation and communication throughout this process let you know exactly what you will be receiving. If a package is damaged during shipment, notify me IMMEDIATELY so we can properly resolve the issue.
-Will you draw the design out for me first?
No, I do not draw the design out for you first. If I spent the same amount of time sketching out my idea, sadly, the shoes would cost you twice as much. Secondly, my "sketches" are nothing more than scribbles to remind me what goes where when I am painting. Put trust in me that I can make your ideas go a long way!
-How do I care for my custom shoes?
How do you keep your customs clean and not ruined? Although I bond the paint to the shoes, please keep in mind that at the end of the day, this is still paint. Never put them through the washing machine, do not wear them during a rain storm, etc. If you do need to clean your customs, you can use a damp cloth with warm water!
-I have a specific 'need by' date!
If you have a special date that you need your shoes by, please contact me to see what I can do for you. I will try to help you in any way that I can, but please remember that there are other customers spending their hard-earned money to get customs from me, as well. If you cannot wait through the current wait list time for your shoes, and you need them right away, a "Front of the Line" fee will be applied. Additional fees may apply for shipping.
-Can I send you my own shoes to paint?
Yes; however they MUST be new and unworn. You need to let me know what you are sending prior to shipping and if they show up in non-new condition, I reserve the right to send the shoes back at the customer's expense.
-Can you accommodate bulk orders?
Of course I can!. If you need a bulk order for weddings, corporate events, bachelor parties, etc, I can accommodate you. This depends on the order size and when you need them by. To be safe, send me all of the information on the project and date needed by and we can begin the consultation process! I can't wait to work with you for your special event!
Samantha, Owner & Artist
at Brush Me Off